Step into a world transformed by design as we explore the journey of Eros.io's integrated web app. Over 3 weeks, I melded technology and empathy, crafting a user-centric solution. Experience operational efficiency, tenant happiness, and sustainability converge through thoughtful design. Join me in unraveling a story of meaningful change.
Eros is a SaaS application meant to streamline facility management. It unifies operations, through ingenious solutions to fragmented systems and processes to resolve problems of facility administrators. The intuitive Dashboard of Eros provides a panoramic view of the facility giving insights into facility operations and trends. It also bridges the gap between data and decision-making by streamlining various processes and automating them.
Facility administrators commonly referred to as facility managers come from vast backgrounds. Their user personas typically are based on their daily challenges and motivation.
A facility manager manages facility operations, maintenance, and occupant needs. Their challenges include prioritization, emergency readiness, and budget constraints. And they are motivated by impact, problem-solving, collaboration, and environmental responsibility.
Wants to create an impact on the environment by making the facility eco-friendly and making energy-efficient decisions.
Wants to prioritize long-term planning for better preparedness and automate alert management so that they can be dealt with as fast as possible.
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Wants tenant satisfaction and requires a streamlined way to manage orders and profiles so that they can resolve issues as fast as possible.
Wants to increase the facility’s quality and functioning as well as maintain regulatory compliance while remaining within budget constraints.
A total of 4 competitors were studies, their features were looked upon along with their Dashboard UIs.
User reviews were studied and pain points were figured out. These were in turn used to define the design problems and their solutions.
Click here to view a brief docBy exploring various competitors already present in the market and going through user reviews of the current apps, it was seen that the UI of the current apps lack a lot in a majority of places:
Existing applications overwhelm users with excessive data on a singlescreen, causing analysis paralysis and user confusion.
The current UI lacks an intuitive design, resulting in user uncertainty while performing basic tasks. Navigation becomes cumbersome and contributes to user frustration.
The user interface (UI) is cluttered, leading to a confusing layout. Additionally, the absence of guided onboarding slows the learning process and can intimidate new users.
The current UI lacks a well-defined hierarchy, appealing visuals, coherent information flow, and clear categorization.
The primary design goal of Eros.io was to create a user-centric and comprehensive solution that revolutionizes facility management. The overarching objective was to address the challenges faced by facility administrators, enhance operational efficiency, and facilitate data-driven decision-making. By weaving together intuitive user experiences, cutting-edge technology, and a deep understanding of user needs, the design aims to elevate facility management.
Adopted a sleek and contemporary user interface, emphasizing clarity and ease of use combining clean aesthetics with intuitive interaction.
Employed colour-coded charts and graphs to dynamically represent facility usage, footfall trends, and occupancy rates for quick data interpretation and analysis.
Integrated filter options and date ranges to enable users to tailor data analysis to their specific needs.
Introduced a real-time progress tracker, allowing users to monitor the status of reported issues and upcoming resolutions.
Designed an intuitive calendar view for scheduling routine maintenance tasks and alarms.
Designed a user-friendly interface for creating, editing, and rescheduling routine maintenance tasks, promoting efficient management.
Established a centralized repository to store comprehensive profiles of employees, contractors, and vendors along with their availability.
Enhanced the profile management feature to enable direct communication and collaboration with personnel within the system.
Designed a user-friendly interface for analysing energy and budget trends of a facility to forecast energy usage patterns & expenses and optimize resource allocation.
The implementation of Eros.io's integrated web application can yield significant outcomes, and can be evaluated by the following metrics:
Furthermore, the implementation of Eros.io's SaaS web application can deliver substantial impact, measured through key performance indicators that are relevant to the facility management industry:
By monitoring these metrics, the impact of Eros.io's SaaS web application on various aspects of facility management can be assessed, providing valuable insights into its success and value proposition within the industry.
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